Junior IT-Support Specialist
Last Update: March 21th, 2025
Results-oriented IT Professional with a Bachelor’s degree in Network Technology and practical experience in Software Development and DevOps. Proven ability to troubleshoot hardware/software issues, configure network infrastructures, and manage Linux/Windows environments. Highly motivated to transition into a Junior IT-Support or System Administration role in Germany, leveraging strong technical problem-solving skills and a background in international engineering standards.
Systems Administration: Windows 10/11, Windows Server basics, Linux (Ubuntu/Debian)
Networking (Core): TCP/IP, DNS, DHCP, VPN, Routing & Switching, VLANs, Cisco basics
Infrastructure & Cloud: Docker, Nginx configuration, Git/GitHub, basic CI/CD pipelines
Hardware & Troubleshooting: PC/Laptop assembly, Peripheral support (Printers, Scanners), Remote Desktop tools (TeamViewer, AnyDesk)
Development & Scripting: Python (Automation), JavaScript, Bash scripting, SQL basics
Methodologies: Ticket Systems (Jira), Agile/Scrum, Documentation
September 2024 – Present | Karlsruhe, Germany
Providing technical support for internal AI-based tools and infrastructure.
Assisting in Linux server maintenance and Nginx web server configurations to ensure 99.9% uptime.
Troubleshooting frontend and backend issues, collaborating with the engineering team to resolve system bugs.
Documentation of internal technical processes to improve team onboarding.
July 2022 | Da Nang, Vietnam
Supported the deployment of full-stack web applications on cloud instances.
Assisted in configuring web servers and managing Git repositories.
March 2022 – June 2022 | Da Nang, Vietnam
Managed basic server setup and deployment tasks in Linux environments.
Monitored system performance and resolved connectivity/network issues for the development team.
Assisted in hardware maintenance and internal IT infrastructure support.
Bachelor of Science in Network Technology August 2017 – June 2022 | Da Nang, Vietnam
Degree Recognition: Officially recognized in Germany (Anerkennung/ZAB).
Key Coursework: Network Security, Advanced Switching & Routing, Server Administration, Operating Systems.
Project: Designed and implemented a secure internal network for a simulated enterprise.
Server Deployment: Experience in setting up and securing Nginx servers with SSL/TLS on Linux VPS.
Degree Recognized in Germany (Anerkennung/ZAB).
Bachelor’s Degree from an International Partner Program (CMU).
Telc Deutsch B1 Certificate (Issued: 10/2023).
City-Level Skills Coach (Level I), the Ho Chi Minh Communist Youth Union of Da Nang City (2018)